FAQ

FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

1.Can i visit your factory?

welcome customers all around the globe to visit our factory in person to check the production line and quality control systems.

2.How long your delivery time will takes ?

Generally to say, if order quantity within 100PCS, our delivery time will be 3-10 working days.

For more quantities, we will also try our best to meet customer's schedule.

3.What is your payment terms ?

Currently we accept T/T in advance. 

4.What about your after sales services ?

Dianyang provide standard 12 months warranty, in case of any quality defect, we will replace new unit for free.Moreover, apart from the standard warranty, you can pay for additional warranty time with only small expense.

5.What is thermal imaging technology?

In short, thermal imaging is the process of using the temperature of an object to produce an image. Thermal camera work by detecting and measuring the amount of infrared radiation that is emitted and reflected by objects or people to visually render temperature. A thermal camera makes use of a device known as a microbolometer to pick up this energy just outside the range of visible light, and project it back to the viewer as a clearly defined image.

6.Does the thermal camera need calibration again in the future time ?

In fact, we had calibrated each thermal camera precisely and carefully before shipping, so its not necessary to calibrate it again. 

7.How do I access the menu?

A unique difference from all the other models in the series is that the CENTER button does not access the menu.

8.yourself is there even a menu?

 The answer is of course, yes. To access the menu, simultaneously press both the LEFT and RIGHT button and hold for at least one second. You will then be redirected to the menu screen.